Gorgias is e-commerce helpdesk built for Shopify with automated responses, order management, and revenue tracking, hosted on EEZYCLOUD’s secure Azure cloud. BYOL — bring your existing license.
Gorgias is e-commerce helpdesk built for Shopify with automated responses, order management, and revenue tracking, hosted on EEZYCLOUD’s secure Azure cloud. BYOL — bring your existing license.
Gorgias is a customer support platform purpose-built for e-commerce businesses, particularly Shopify stores, providing helpdesk capabilities, AI-powered automation, integrated order management, and revenue attribution that streamlines support operations while directly connecting customer service to sales performance. The platform provides e-commerce helpdesk consolidating customer tickets from email, live chat, SMS, phone, Facebook, Instagram, and WhatsApp into unified inbox where support agents can view complete customer context including order history, cart contents, subscriptions, and customer lifetime value enabling personalized service.
Shopify integration deeply connects with Shopify stores allowing agents to view order details, process refunds, edit orders, cancel subscriptions, update shipping addresses, and apply discounts directly from the Gorgias interface without switching to Shopify admin panel streamlining support workflows. AI Agent (previously Automate) handles customer inquiries automatically by understanding intent, accessing order data, and resolving common questions about order status, shipping, returns, and product information with pricing at $0.90-1.00 per resolution on annual/monthly plans.
Macros and automation create templated responses with dynamic variables pulling customer and order data, automatic ticket tagging, assignment rules routing tickets to specialized agents, and workflow automation triggering actions based on ticket content or customer attributes. Revenue dashboard tracks sales directly attributed to support interactions showing which conversations led to purchases, average order value from support-driven sales, and individual agent revenue contribution demonstrating support team's impact on bottom line.
SMS and voice add-ons enable businesses to provide text message support and phone support with conversations managed in the same interface as other channels though these features carry additional per-message or per-minute costs on top of base subscription.
With EEZYCLOUD, you can run Gorgias on a secure, Azure-powered cloud desktop accessible from any device, anywhere. Our BYOL (Bring Your Own License) model means you keep using your existing license — cloud desktops start at $58.30/user/month plus $5.50/user/month per hosted application.
Small businesses choose Gorgias cloud hosting to address these common challenges:
Connect to your hosted Gorgias environment from Windows, Mac, iPad, or any device with a web browser. Work from the office, home, or on the go — your data and applications are always available.
Your data is protected by 256-bit AES encryption, SOC2-compliant data centers, and daily automated backups with 30-day retention. All hosted on Microsoft Azure infrastructure in US-based data centers.
Eliminate the cost and hassle of maintaining local servers. EEZYCLOUD handles all infrastructure management, updates, and monitoring — so you can focus on running your business.
Multiple team members can access Gorgias simultaneously without complex networking or VPN setups. Changes sync in real time across all connected users.
EEZYCLOUD uses a BYOL (Bring Your Own License) model — you keep your existing software license and we provide the cloud infrastructure:
| Item | Price | Includes |
|---|---|---|
| Cloud Desktop | $58.30/user/mo | Azure-powered cloud desktop with backups, SOC 2 security, and US-based support |
| Software Hosting | +$5.50/user/mo | Per hosted application per user (e.g. Gorgias hosting, backups, SOC2 security, multi-user access, US support |
Bring your existing Gorgias license — no need to repurchase. Get started with a free consultation.
Sign up at eezycloud.com/get-started, and our team will help migrate your existing Gorgias installation to our Azure cloud. Most migrations are completed within 24 hours.
No. EEZYCLOUD uses a BYOL (Bring Your Own License) model. You keep your existing Gorgias license and we provide the cloud infrastructure to host it. This saves you from paying for both a new license and hosting.
Yes. All data is encrypted with 256-bit AES encryption, hosted in SOC2-compliant US data centers on Microsoft Azure. We perform daily automated backups with 30-day retention and maintain PCI-DSS compliance for payment processing.
Yes. Our cloud desktops support multi-user access. Multiple team members can work in Gorgias simultaneously from different locations without any special networking configuration.
Join thousands of businesses running Gorgias on EEZYCLOUD. Secure, reliable, and accessible from anywhere — cloud desktops from $58.30/user/month.
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