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Support Hours

Revised: June 3, 2025
All Times US Eastern
Monday
9 AM - 8 PM
Tuesday
9 AM - 8 PM
Wednesday
9 AM - 8 PM
Thursday
9 AM - 8 PM
Friday
9 AM - 8 PM
Saturday
9 AM - 12 PM
Sunday
9 AM - 12 PM

Server Patching Dates

Eezycloud follows Microsoft's "Patch Tuesday" schedule for server updates. Servers will reboot at or around the time shown below (2nd Tuesday of every month).
January 14, 2025
10 PM EST
February 11, 2025
10 PM EST
March 11, 2025
10 PM DST
April 8, 2025
10 PM DST
May 13, 2025
10 PM DST
June 10, 2025
10 PM DST
July 8, 2025
10 PM DST
August 12, 2025
10 PM DST
September 9, 2025
10 PM DST
October 14, 2025
10 PM DST
November 11, 2025
10 PM EST
December 9, 2025
10 PM EST

Service Commitment

During Service Hours, Client requests will be responded to within two hours. Off-hour requests will be responded to the next business day.

Maintenance Hours

Eezycloud Maintenance Hours are 10PM-7AM ET (daily). Platform access during these hours may be restricted/interrupted on short notice.

Holidays

Eezycloud Support is CLOSED on the following holidays:

New Years Day August 15
Good Friday Labor Day
Easter Election Day* 
Memorial Day Thanksgiving Day
Juneteenth Christmas Eve**
July 4 Christmas Day 

All Service requests received on these holidays will be responded to the next business day in the order received. 
*   closed until Noon ET (gotta vote!)
** open until Noon ET (for all you last minute shoppers)

Service Announcements

If there's an issue, it will be posted here.

Current Status

Past Events

How-to Videos

Simple solutions explained visually.

Changing Your Eezycloud Password

Password Best Practices Change your password frequently; at least once every 30 Days. Eezycloud can set your account to force you to change if you request it. Do not share…
Watch

selecting the proper cloud

Selecting the proper cloud at login to eezycloud directs you to the solution or software specific to your account. Simply select the option that includes your User Name or your…
Watch

Turning off Avalara

Turning off Avalara Avalara is a fantasitc service for managing Sales Tax compliance and filing. If you sell, someone, somewhere, will likely need to pay a Sales or Use Tax,…
Watch

Glossary

Terms we use.

Accounting Software

Accounting software is a computer program that helps businesses manage their financial transactions and track their income, expenses, and profits. These programs are designed to be user-friendly and provide a…
Read More

Cloud Computing

Cloud computing is a model of delivering and accessing computing resources over the internet, instead of on-premise IT infrastructure. It’s called “cloud” computing because the information and applications are stored…
Read More

Data Backup

Data backup is the process of creating copies of important data to protect against data loss due to hardware failures, accidental deletion, or other unforeseen events. Here are some best…
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Data Centers

Data centers are critical infrastructure for small and medium-sized businesses (SMBs) in today’s digital economy. They provide the physical infrastructure and resources necessary to store, process, and manage large amounts…
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Data Protection & Privacy

Data protection and privacy regulations have significant implications for small businesses in the United States. As an increasing amount of data is handled by Small Business through time and process,…
Read More

Data Retention Best Practices

Small and medium-sized businesses (SMBs) often have limited resources when it comes to data retention, but it’s important for these businesses to implement best practices in order to protect their…
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Data Security Policy

A data security policy is a set of guidelines and procedures that a business or organization follows to protect sensitive information from unauthorized access or disclosure. It is designed to…
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Desktop as a Service (DaaS)

Desktop as a Service (DaaS) is a cloud-based computing model in which a third-party provider hosts and manages virtual desktops for users. These desktops can be accessed by users from…
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Digital Rights Management

Digital Rights Management (DRM) is a set of technologies and policies that are used to control and protect digital content and intellectual property. It is an important aspect of information…
Read More

Financial Compliance

Financial compliance refers to the process of ensuring that a business adheres to all relevant financial regulations and laws. It is a critical aspect of small business operations, as it…
Read More

HTML5 RD Client

An HTML5 Remote Desktop  (RD) client is a web-based application that allows users to access and control a remote computer or virtual machine using RD, a remote access protocol. The…
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IT Infrastructure

IT infrastructure refers to the hardware, software, networks, and other technical resources that are used to support the operation of an organization. In the context of small and medium-sized businesses…
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Managed Services

Managed services is a type of IT service delivery model in which a company outsources the management and maintenance of its IT infrastructure and systems to a third-party provider. This…
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Microsoft Azure

Microsoft Azure is a cloud computing platform and infrastructure created by Microsoft for building, deploying, and managing applications and services through a global network of data centers. Azure provides a…
Read More

Remote Desktop

Remote Desktop is a powerful tool that allows users to remotely connect to and control a computer from a remote location. It is particularly useful for businesses that have employees…
Read More

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