Groove is simple helpdesk software for small teams with shared inbox, knowledge base, and reporting, hosted on EEZYCLOUD’s secure Azure cloud. BYOL — bring your existing license.
Groove is simple helpdesk software for small teams with shared inbox, knowledge base, and reporting, hosted on EEZYCLOUD’s secure Azure cloud. BYOL — bring your existing license.
Groove is a straightforward cloud-based helpdesk platform designed specifically for small businesses and teams that need simple, effective customer support tools without enterprise complexity, providing shared inbox, knowledge base, live chat, and reporting to enhance customer service operations. The platform provides shared inbox transforming team email addresses into collaborative workspaces where multiple agents can manage customer conversations together with conversation assignments, collision detection preventing duplicate responses, private notes for internal team communication, and @mentions for coordinating responses ensuring organized efficient support.
Knowledge base builder creates self-service help centers with articles, guides, FAQs, and documentation searchable by customers 24/7 reducing ticket volume for common questions while providing agents with internal knowledge repository for consistent accurate responses. Canned responses library stores frequently used answers, greeting messages, and closing statements accessible through shortcuts enabling agents to respond faster while maintaining quality and consistency across customer communications without typing repetitive messages.
Reporting dashboards display key support metrics including average handle time, response types, complaint trends, bug reports, and feature requests with visual analytics helping teams identify patterns, measure performance, and make data-driven improvements to support operations. Live chat widget embeds on websites enabling real-time customer engagement with customizable appearance, proactive chat invitations, automated greetings, and conversation routing to available agents providing immediate assistance to website visitors.
Collision detection automatically detects when multiple agents open or reply to the same conversation preventing duplicate or conflicting responses to customers ensuring coordinated team communication and professional service delivery. Integration ecosystem connects with Slack, Zapier, Facebook, Twitter, and business applications enabling workflow automation, conversation notifications, social media support, and data synchronization across tools teams already use.
With EEZYCLOUD, you can run Groove on a secure, Azure-powered cloud desktop accessible from any device, anywhere. Our BYOL (Bring Your Own License) model means you keep using your existing license — cloud desktops start at $58.30/user/month plus $5.50/user/month per hosted application.
Small businesses choose Groove cloud hosting to address these common challenges:
Connect to your hosted Groove environment from Windows, Mac, iPad, or any device with a web browser. Work from the office, home, or on the go — your data and applications are always available.
Your data is protected by 256-bit AES encryption, SOC2-compliant data centers, and daily automated backups with 30-day retention. All hosted on Microsoft Azure infrastructure in US-based data centers.
Eliminate the cost and hassle of maintaining local servers. EEZYCLOUD handles all infrastructure management, updates, and monitoring — so you can focus on running your business.
Multiple team members can access Groove simultaneously without complex networking or VPN setups. Changes sync in real time across all connected users.
EEZYCLOUD uses a BYOL (Bring Your Own License) model — you keep your existing software license and we provide the cloud infrastructure:
| Item | Price | Includes |
|---|---|---|
| Cloud Desktop | $58.30/user/mo | Azure-powered cloud desktop with backups, SOC 2 security, and US-based support |
| Software Hosting | +$5.50/user/mo | Per hosted application per user (e.g. Groove hosting, backups, SOC2 security, multi-user access, US support |
Bring your existing Groove license — no need to repurchase. Get started with a free consultation.
Sign up at eezycloud.com/get-started, and our team will help migrate your existing Groove installation to our Azure cloud. Most migrations are completed within 24 hours.
No. EEZYCLOUD uses a BYOL (Bring Your Own License) model. You keep your existing Groove license and we provide the cloud infrastructure to host it. This saves you from paying for both a new license and hosting.
Yes. All data is encrypted with 256-bit AES encryption, hosted in SOC2-compliant US data centers on Microsoft Azure. We perform daily automated backups with 30-day retention and maintain PCI-DSS compliance for payment processing.
Yes. Our cloud desktops support multi-user access. Multiple team members can work in Groove simultaneously from different locations without any special networking configuration.
Join thousands of businesses running Groove on EEZYCLOUD. Secure, reliable, and accessible from anywhere — cloud desktops from $58.30/user/month.
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