Helpshift is mobile-first customer service platform with in-app support, AI automation, and issue-based pricing, hosted on EEZYCLOUD’s secure Azure cloud. BYOL — bring your existing license.
Helpshift is mobile-first customer service platform with in-app support, AI automation, and issue-based pricing, hosted on EEZYCLOUD’s secure Azure cloud. BYOL — bring your existing license.
Helpshift is an AI-first customer service platform designed specifically for mobile-first businesses providing in-app support, chatbots, knowledge bases, and agent workspace optimized for mobile app customer service with issue-based pricing that flexes with usage making it ideal for gaming, mobile apps, and digital products where support volume fluctuates. The platform provides in-app messaging SDK embedding directly within mobile applications enabling customers to get help without leaving the app with conversation continuity across app updates, device changes, and sessions ensuring seamless support experience integrated natively into mobile products.
AI-powered automation includes chatbots that resolve common issues automatically, intent detection routing conversations appropriately, smart suggestion of knowledge base articles based on user queries, and proactive messaging triggered by in-app events or user behavior reducing agent workload for repetitive mobile support scenarios. Knowledge base for mobile creates searchable FAQs and help content optimized for mobile consumption with rich media support, article suggestions appearing contextually during support conversations, and self-service portal enabling users to find answers independently within mobile app reducing support ticket volume.
Agent workspace provides desktop interface where support teams manage mobile customer conversations with complete user context including device information, app version, user progress, purchase history, and technical diagnostics enabling informed troubleshooting without asking customers for device details. Issue-based pricing charges based on monthly platform fee plus number of player/user issues generated with cost per issue decreasing as volume grows and every plan including 1,000 issues monthly plus unlimited agent seats making it scalable for businesses with variable support demand.
Proactive support capabilities trigger automated messages or help offers based on in-app events like level completion, failed transactions, app crashes, or user milestones providing contextual assistance before customers reach out improving user experience and reducing reactive support.
With EEZYCLOUD, you can run Helpshift on a secure, Azure-powered cloud desktop accessible from any device, anywhere. Our BYOL (Bring Your Own License) model means you keep using your existing license — cloud desktops start at $58.30/user/month plus $5.50/user/month per hosted application.
Small businesses choose Helpshift cloud hosting to address these common challenges:
Connect to your hosted Helpshift environment from Windows, Mac, iPad, or any device with a web browser. Work from the office, home, or on the go — your data and applications are always available.
Your data is protected by 256-bit AES encryption, SOC2-compliant data centers, and daily automated backups with 30-day retention. All hosted on Microsoft Azure infrastructure in US-based data centers.
Eliminate the cost and hassle of maintaining local servers. EEZYCLOUD handles all infrastructure management, updates, and monitoring — so you can focus on running your business.
Multiple team members can access Helpshift simultaneously without complex networking or VPN setups. Changes sync in real time across all connected users.
EEZYCLOUD uses a BYOL (Bring Your Own License) model — you keep your existing software license and we provide the cloud infrastructure:
| Item | Price | Includes |
|---|---|---|
| Cloud Desktop | $58.30/user/mo | Azure-powered cloud desktop with backups, SOC 2 security, and US-based support |
| Software Hosting | +$5.50/user/mo | Per hosted application per user (e.g. Helpshift hosting, backups, SOC2 security, multi-user access, US support |
Bring your existing Helpshift license — no need to repurchase. Get started with a free consultation.
Sign up at eezycloud.com/get-started, and our team will help migrate your existing Helpshift installation to our Azure cloud. Most migrations are completed within 24 hours.
No. EEZYCLOUD uses a BYOL (Bring Your Own License) model. You keep your existing Helpshift license and we provide the cloud infrastructure to host it. This saves you from paying for both a new license and hosting.
Yes. All data is encrypted with 256-bit AES encryption, hosted in SOC2-compliant US data centers on Microsoft Azure. We perform daily automated backups with 30-day retention and maintain PCI-DSS compliance for payment processing.
Yes. Our cloud desktops support multi-user access. Multiple team members can work in Helpshift simultaneously from different locations without any special networking configuration.
Join thousands of businesses running Helpshift on EEZYCLOUD. Secure, reliable, and accessible from anywhere — cloud desktops from $58.30/user/month.
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