Hiver is gmail-based helpdesk with shared inboxes, automation, and collaboration built directly into Gmail interface, hosted on EEZYCLOUD’s secure Azure cloud. BYOL — bring your existing license.
Hiver is gmail-based helpdesk with shared inboxes, automation, and collaboration built directly into Gmail interface, hosted on EEZYCLOUD’s secure Azure cloud. BYOL — bring your existing license.
Hiver is an AI-powered customer service platform that transforms Gmail into powerful helpdesk by adding shared inbox capabilities, automation, collaboration tools, and analytics directly within Gmail interface enabling teams already using Google Workspace to manage customer support without learning new software or leaving familiar email environment. The platform provides Gmail-native shared inboxes converting team email addresses (support@, sales@, info@) into collaborative workspaces directly in Gmail where teams can assign emails, add notes, track status, and collaborate on responses using familiar Gmail interface without switching to separate helpdesk application.
Collision alerts automatically detect when multiple team members open or reply to same email preventing duplicate responses and ensuring coordinated team communication with real-time visibility into who is handling each customer inquiry. Email assignment and delegation enables conversations to be assigned to specific team members with clear ownership, status tags (open, pending, closed), and visibility into team workload ensuring accountability and preventing emails from being overlooked or forgotten.
Automation workflows create rules for automatic email assignment based on sender, subject, keywords, or custom conditions with SLA tracking, auto-responses, and triggered actions streamlining repetitive tasks and ensuring consistent email handling. AI-powered features include AI Assist providing response suggestions to agents, sentiment analysis identifying urgent or frustrated customers, and summary generation condensing long email threads into key points helping agents respond faster and more effectively.
Analytics and reporting track team performance metrics including response times, resolution times, email volume, agent productivity, and customer satisfaction scores with visual dashboards providing managers visibility into support operations and improvement areas. Live chat widget adds real-time website chat capabilities that integrate directly with Gmail inbox with chat auto-assignment, chatbot automation, and unified view of email and chat conversations ensuring consistent multi-channel support.
With EEZYCLOUD, you can run Hiver on a secure, Azure-powered cloud desktop accessible from any device, anywhere. Our BYOL (Bring Your Own License) model means you keep using your existing license — cloud desktops start at $58.30/user/month plus $5.50/user/month per hosted application.
Small businesses choose Hiver cloud hosting to address these common challenges:
Connect to your hosted Hiver environment from Windows, Mac, iPad, or any device with a web browser. Work from the office, home, or on the go — your data and applications are always available.
Your data is protected by 256-bit AES encryption, SOC2-compliant data centers, and daily automated backups with 30-day retention. All hosted on Microsoft Azure infrastructure in US-based data centers.
Eliminate the cost and hassle of maintaining local servers. EEZYCLOUD handles all infrastructure management, updates, and monitoring — so you can focus on running your business.
Multiple team members can access Hiver simultaneously without complex networking or VPN setups. Changes sync in real time across all connected users.
EEZYCLOUD uses a BYOL (Bring Your Own License) model — you keep your existing software license and we provide the cloud infrastructure:
| Item | Price | Includes |
|---|---|---|
| Cloud Desktop | $58.30/user/mo | Azure-powered cloud desktop with backups, SOC 2 security, and US-based support |
| Software Hosting | +$5.50/user/mo | Per hosted application per user (e.g. Hiver hosting, backups, SOC2 security, multi-user access, US support |
Bring your existing Hiver license — no need to repurchase. Get started with a free consultation.
Sign up at eezycloud.com/get-started, and our team will help migrate your existing Hiver installation to our Azure cloud. Most migrations are completed within 24 hours.
No. EEZYCLOUD uses a BYOL (Bring Your Own License) model. You keep your existing Hiver license and we provide the cloud infrastructure to host it. This saves you from paying for both a new license and hosting.
Yes. All data is encrypted with 256-bit AES encryption, hosted in SOC2-compliant US data centers on Microsoft Azure. We perform daily automated backups with 30-day retention and maintain PCI-DSS compliance for payment processing.
Yes. Our cloud desktops support multi-user access. Multiple team members can work in Hiver simultaneously from different locations without any special networking configuration.
Join thousands of businesses running Hiver on EEZYCLOUD. Secure, reliable, and accessible from anywhere — cloud desktops from $58.30/user/month.
Choose which cookies you allow. Essential cookies are always active because they are required for the site to function.
