Kayako is customer service platform with unified inbox, live chat, and multi-channel support consolidation, hosted on EEZYCLOUD’s secure Azure cloud. BYOL — bring your existing license.
Kayako is customer service platform with unified inbox, live chat, and multi-channel support consolidation, hosted on EEZYCLOUD’s secure Azure cloud. BYOL — bring your existing license.
Kayako is a customer service platform designed to help companies manage customer requests and conversations across multiple channels by consolidating email, live chat, social media, and phone interactions into unified inbox ensuring no customer message is missed while providing teams with collaborative tools for efficient support delivery. The platform provides unified inbox gathering all customer interactions from email, live chat, Facebook, Twitter, and phone into single shared workspace where support teams can view, assign, respond to, and track all conversations ensuring consistent service quality regardless of communication channel customers choose.
Custom views and organization features allow teams to sort communications by keyword, category, priority, status, or custom tags creating personalized workspaces that surface most relevant conversations first while conversation assignments ensure clear ownership and accountability for each customer inquiry. Collaboration tools enable team members to add private notes on tickets, @mention colleagues for input, share context internally, and coordinate responses before customer communication ensuring quality and accuracy while maintaining single external conversation thread.
Multi-channel ticketing converts customer messages from any channel into structured tickets with automatic subject line generation, categorization, priority assignment, and routing rules ensuring systematic handling of all customer inquiries with full audit trails and history. Live chat functionality provides real-time website chat with customizable widget, proactive chat triggers based on visitor behavior, canned responses for efficiency, typing indicators, file sharing, and conversation routing to available agents improving first-contact resolution.
Reporting and analytics track key support metrics including response times, resolution times, ticket volume trends, agent productivity, customer satisfaction scores, and channel distribution with customizable dashboards providing visibility into team performance and areas for improvement. Integration capabilities connect with business applications, CRM systems, and third-party tools through APIs enabling data synchronization, workflow automation, and unified customer information across organization.
With EEZYCLOUD, you can run Kayako on a secure, Azure-powered cloud desktop accessible from any device, anywhere. Our BYOL (Bring Your Own License) model means you keep using your existing license — cloud desktops start at $58.30/user/month plus $5.50/user/month per hosted application.
Small businesses choose Kayako cloud hosting to address these common challenges:
Connect to your hosted Kayako environment from Windows, Mac, iPad, or any device with a web browser. Work from the office, home, or on the go — your data and applications are always available.
Your data is protected by 256-bit AES encryption, SOC2-compliant data centers, and daily automated backups with 30-day retention. All hosted on Microsoft Azure infrastructure in US-based data centers.
Eliminate the cost and hassle of maintaining local servers. EEZYCLOUD handles all infrastructure management, updates, and monitoring — so you can focus on running your business.
Multiple team members can access Kayako simultaneously without complex networking or VPN setups. Changes sync in real time across all connected users.
EEZYCLOUD uses a BYOL (Bring Your Own License) model — you keep your existing software license and we provide the cloud infrastructure:
| Item | Price | Includes |
|---|---|---|
| Cloud Desktop | $58.30/user/mo | Azure-powered cloud desktop with backups, SOC 2 security, and US-based support |
| Software Hosting | +$5.50/user/mo | Per hosted application per user (e.g. Kayako hosting, backups, SOC2 security, multi-user access, US support |
Bring your existing Kayako license — no need to repurchase. Get started with a free consultation.
Sign up at eezycloud.com/get-started, and our team will help migrate your existing Kayako installation to our Azure cloud. Most migrations are completed within 24 hours.
No. EEZYCLOUD uses a BYOL (Bring Your Own License) model. You keep your existing Kayako license and we provide the cloud infrastructure to host it. This saves you from paying for both a new license and hosting.
Yes. All data is encrypted with 256-bit AES encryption, hosted in SOC2-compliant US data centers on Microsoft Azure. We perform daily automated backups with 30-day retention and maintain PCI-DSS compliance for payment processing.
Yes. Our cloud desktops support multi-user access. Multiple team members can work in Kayako simultaneously from different locations without any special networking configuration.
Join thousands of businesses running Kayako on EEZYCLOUD. Secure, reliable, and accessible from anywhere — cloud desktops from $58.30/user/month.
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