Support

Submit a Ticket Support Hours Service Announcements How-to Videos Glossary

Submit a Ticket

...or email us directly.

Contact Support

Name: clientservices@eezycloud.com

Phone: Please use the ticket form on the production site or email us directly.

Types of Issues We Handle:

  • Password Reset
  • Software Stuck
  • Can't Login
  • QuickBooks Problem
  • Staffing Change/Lock Out Required
  • Add/Remove Software
  • Restore File From Back-Up

Email Support

Support Hours

Revised: June 3, 2025 · All Times US Eastern

Monday9 AM - 8 PM
Tuesday9 AM - 8 PM
Wednesday9 AM - 8 PM
Thursday9 AM - 8 PM
Friday9 AM - 8 PM
Saturday9 AM - 12 PM
Sunday9 AM - 12 PM

Server Patching Dates

Eezycloud follows Microsoft's "Patch Tuesday" schedule for server updates. Servers will reboot at or around the time shown below (2nd Tuesday of every month).

January 14, 202510 PM EST
February 11, 202510 PM EST
March 11, 202510 PM DST
April 8, 202510 PM DST
May 13, 202510 PM DST
June 10, 202510 PM DST
July 8, 202510 PM DST
August 12, 202510 PM DST
September 9, 202510 PM DST
October 14, 202510 PM DST
November 11, 202510 PM EST
December 9, 202510 PM EST

Service Commitment

During Service Hours, Client requests will be responded to within two hours. Off-hour requests will be responded to the next business day.

Maintenance Hours

Eezycloud Maintenance Hours are 10PM-7AM ET (daily). Platform access during these hours may be restricted/interrupted on short notice.

Holidays

Eezycloud Support is CLOSED on the following holidays:

New Years DayAugust 15
Good FridayLabor Day
EasterElection Day*
Memorial DayThanksgiving Day
JuneteenthChristmas Eve**
July 4Christmas Day

All Service requests received on these holidays will be responded to the next business day in the order received.

* closed until Noon ET (gotta vote!)

** open until Noon ET (for all you last minute shoppers)

Service Announcements

If there's an issue, it will be posted here.

Service announcements from the production site are not mirrored to the development environment. Visit eezycloud.com/support for current status.

How-to Videos

Simple solutions explained visually.

Changing Your Eezycloud Password

Password Best Practices: Change your password frequently; at least once every 30 Days.

Selecting the Proper Cloud

Selecting the proper cloud at login directs you to the solution or software specific to your account.

Turning off Avalara

Avalara is a fantastic service for managing Sales Tax compliance and filing.

Glossary

Terms we use.

Accounting Software

A computer program that helps businesses manage their financial transactions and track their income, expenses, and profits.

Cloud Computing

A model of delivering and accessing computing resources over the internet, instead of on-premise IT infrastructure.

Data Backup

The process of creating copies of important data to protect against data loss due to hardware failures or accidental deletion.

Data Centers

Critical infrastructure for SMBs providing the physical resources to store, process, and manage large amounts of data.

Data Protection & Privacy

Regulations that have significant implications for small businesses handling increasing amounts of data.

Data Retention Best Practices

Guidelines for SMBs to implement in order to protect data and comply with regulations.

Data Security Policy

A set of guidelines and procedures to protect sensitive information from unauthorized access or disclosure.

Desktop as a Service (DaaS)

A cloud-based computing model where a third-party provider hosts and manages virtual desktops for users.

Digital Rights Management

Technologies and policies used to control and protect digital content and intellectual property.

Financial Compliance

The process of ensuring a business adheres to all relevant financial regulations and laws.

HTML5 RD Client

A web-based application allowing users to access and control a remote computer using Remote Desktop.

IT Infrastructure

The hardware, software, networks, and technical resources supporting the operation of an organization.

Managed Services

An IT service delivery model where a company outsources management and maintenance to a third-party provider.

Microsoft Azure

A cloud computing platform created by Microsoft for building, deploying, and managing applications and services.

QuickBooks Hosting

Hosting QuickBooks on a remote server or cloud platform for access from any device with an internet connection.

Remote Desktop

A tool allowing users to remotely connect to and control a computer from a remote location.