Support
Submit a Ticket
...or email us directly.Contact Support
- Password Reset
- Software Stuck
- Can't Login
- QuickBooks Problem
- Staffing Change/Lock Out Required
- Add/Remove Software
- Restore File From Back-Up
24/7 Support
Support is available 24/7. The full help desk answers every kind of request during the hours below. Outside those hours it handles access (signing in, passwords, lockouts), and other requests are picked up in the next window.
Full help desk hours · Revised June 3, 2025 · All times US Eastern
Server Patching Dates
Eezycloud follows Microsoft's "Patch Tuesday" schedule for server updates. Servers will reboot at or around the time shown below (2nd Tuesday of every month).
Built to Keep You Working
Self-Healing
Automated jobs restart stalled database services, hung sign-ins, and failed sync agents within two minutes. Missed 7:00 AM reports rerun automatically. The system repairs itself so your team keeps working.
Proactive Support
Accounting software updates install nightly. We patch servers on the second Tuesday of each month at 10 PM Eastern, on the dates listed above. Sync monitors flag stalled store-to-books connections; you hear from a person, not an alert.
Less Friction
One price: $58.30 per user, month to month, with no account fee or server fee. Summit Hosting charges $70 plus $25 per account; Verito charges $69 to $89 plus $100 monthly server fee and $500 setup. You keep licenses you own.
Custom Complex Reporting
Your company file stays current in a SQL database copy. Queries deliver sales-by-rep, open orders, and P&L detail by email on your schedule—7:00 AM weekdays for one customer—without opening the live file.
Service Commitment
During Service Hours, Client requests will be responded to within two hours. Off-hour requests will be responded to the next business day.
Maintenance Hours
Eezycloud Maintenance Hours are 10PM-7AM ET (daily). Platform access during these hours may be restricted/interrupted on short notice.
Holidays
The full help desk is closed on the following holidays:
- New Years Day
- Good Friday
- Easter
- Memorial Day
- Juneteenth
- July 4
- Owner's Birthday (Aug 15)
- Labor Day
- Owner's Birthday (Sep 22)
- Election Day*
- Thanksgiving Day
- Christmas Eve**
- Christmas Day
All Service requests received on these holidays will be responded to the next business day in the order received.
* closed until Noon ET (gotta vote!)
** open until Noon ET (for all you last minute shoppers)
How-to Videos
Simple solutions explained visually.
Changing Your Eezycloud Password
Password Best Practices: Change your password frequently; at least once every 30 Days.
Selecting the Proper Cloud
Selecting the proper cloud at login directs you to the solution or software specific to your account.
Turning off Avalara
Avalara is a fantastic service for managing Sales Tax compliance and filing.
Glossary
Terms we use.
Accounting Software
A computer program that helps businesses manage their financial transactions and track their income, expenses, and profits.
Cloud Computing
A model of delivering and accessing computing resources over the internet, instead of on-premise IT infrastructure.
Data Backup
The process of creating copies of important data to protect against data loss due to hardware failures or accidental deletion.
Data Centers
Critical infrastructure for SMBs providing the physical resources to store, process, and manage large amounts of data.
Data Protection & Privacy
Regulations that have significant implications for small businesses handling increasing amounts of data.
Data Retention Best Practices
Guidelines for SMBs to implement in order to protect data and comply with regulations.
Data Security Policy
A set of guidelines and procedures to protect sensitive information from unauthorized access or disclosure.
Desktop as a Service (DaaS)
A cloud-based computing model where a third-party provider hosts and manages virtual desktops for users.
Digital Rights Management
Technologies and policies used to control and protect digital content and intellectual property.
Financial Compliance
The process of ensuring a business adheres to all relevant financial regulations and laws.
HTML5 RD Client
A web-based application allowing users to access and control a remote computer using Remote Desktop.
IT Infrastructure
The hardware, software, networks, and technical resources supporting the operation of an organization.
Managed Services
An IT service delivery model where a company outsources management and maintenance to a third-party provider.
Microsoft Azure
A cloud computing platform created by Microsoft for building, deploying, and managing applications and services.
QuickBooks Hosting
Hosting QuickBooks on a remote server or cloud platform for access from any device with an internet connection.
Remote Desktop
A tool allowing users to remotely connect to and control a computer from a remote location.