Support

Support

Submit a Ticket

...or email us directly.

Name*

Email*

Phone*

User Name with Issue*

Type of Issue*

Password Reset

Software Stuck

Can't Login

QuickBooks Problem

Staffing Change/Lock Out Required

Add/Remove Software

Restore File From Back-Up

Message*

Support Hours

Revised: June 3, 2025

All Times US Eastern

Monday

9 AM - 8 PM

Tuesday

9 AM - 8 PM

Wednesday

9 AM - 8 PM

Thursday

9 AM - 8 PM

Friday

9 AM - 8 PM

Saturday

9 AM - 12 PM

Sunday

9 AM - 12 PM

Server Patching Dates

Eezycloud follows Microsoft's "Patch Tuesday" schedule for server updates. Servers will reboot at or around the time shown below (2nd Tuesday of every month).

January 14, 2025

10 PM EST

February 11, 2025

10 PM EST

March 11, 2025

10 PM DST

April 8, 2025

10 PM DST

May 13, 2025

10 PM DST

June 10, 2025

10 PM DST

July 8, 2025

10 PM DST

August 12, 2025

10 PM DST

September 9, 2025

10 PM DST

October 14, 2025

10 PM DST

November 11, 2025

10 PM EST

December 9, 2025

10 PM EST

Service Commitment

During Service Hours, Client requests will be responded to within two hours. Off-hour requests will be responded to the next business day.

Maintenance Hours

Eezycloud Maintenance Hours are 10PM-7AM ET (daily). Platform access during these hours may be restricted/interrupted on short notice.

Holidays

Eezycloud Support is CLOSED on the following holidays:

New Years Day	August 15
Good Friday	Labor Day
Easter	Election Day*
Memorial Day	Thanksgiving Day
Juneteenth	Christmas Eve**
July 4	Christmas Day

All Service requests received on these holidays will be responded to the next business day in the order received.
* closed until Noon ET (gotta vote!)
** open until Noon ET (for all you last minute shoppers)