Eezycloud support is CLOSED on the following days: Memorial Day, July 4, Thanksgiving Day, Christmas Day. All Service requests will be responded to the next business day in the order received. ELECTION DAY: Support starts at Noon Eastern.
Service Commitment
During Service Hours, Client requests will be responded to within two hours. Off-hour requests will be responded to the next business day.
Maintenance Hours
Eezycloud Maintenance Hours are 10PM-7AM ET (daily). Platform access during these hours may be restricted/interrupted on short notice.
Server Patching Dates
Eezycloud follows the Microsoft Patch Tuesday schedule for server updates. Servers will reboot at or around the time shown below (2nd Tuesday of every month).
February 20, 2025 Current Status COPACETIC TODAY (Tuesday 1/14/24) Patch Tueday: Monthly, global system & security patching for Windows servers was completed @ 10PM EST. All syncs to external sources require…
February 20, 2025 Current Status COPACETIC TODAY (Tuesday 1/14/24) Patch Tueday: Monthly, global* system & security patching for Windows servers. Servers will require reboot around 10PM EST. The process will take…
February 20, 2025 Current Status COPACETIC This Week (Tuesday 1/14/24) Patch Tueday: Monthly, global* system & security patching for Windows servers. Some servers will require reboot during the overnight Maintenance window.…
