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Support Hours

All Times US Eastern
Monday
9 AM - 8 PM
Tuesday
9 AM - 8 PM
Wednesday
9 AM - 8 PM
Thursday
9 AM - 8 PM
Friday
9 AM - 8 PM
Saturday
9 AM - 12 PM
Sunday
9 AM - 12 PM

Holidays

Eezycloud support is CLOSED on the following days: Memorial Day, July 4, Thanksgiving Day, Christmas Day.  All Service requests will be responded to the next business day in the order received. 
ELECTION DAY: Support starts at Noon Eastern.

Service Commitment

During Service Hours, Client requests will be responded to within two hours. Off-hour requests will be responded to the next business day.

Maintenance Hours

Eezycloud Maintenance Hours are 10PM-7AM ET (daily). Platform access during these hours may be restricted/interrupted on short notice.

Server Patching Dates

Eezycloud follows the Microsoft Patch Tuesday schedule for server updates. Servers will reboot at or around the time shown below (2nd Tuesday of every month).
January 14, 2025
10 PM EST
February 11, 2025
10 PM EST
March 11, 2025
10 PM DST
April 8, 2025
10 PM DST
May 13, 2025
10 PM DST
June 10, 2025
10 PM DST
July 8, 2025
10 PM DST
August 12, 2025
10 PM DST
September 9, 2025
10 PM DST
October 14, 2025
10 PM DST
November 11, 2025
10 PM EST
December 9, 2025
10 PM EST

Service Announcements

If there's an issue, it will be posted here.

Friday

Current Status: COPACETIC Check your subscriptions. If you're due for an Upgrade or new version of software, let us know using the button below. Provide your License and Product Key,…
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THURSDAY

Current Status: COPACETIC Check your subscriptions. If you're do for an Upgrade or new version of software, let us know using the button below. Provide your License and Product Key,…
Read more

WEDNESDAY

Current Status: HEADS UP. All Servers Updated with Windows Cumulative Update and .NET Update. QuickBooks Updated. Webgility Updated (9.63).  All Sync Users require restart.  Need Help?  eezycloud support
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TUESDAY

Current Status: COPACETIC. Keeping an eye on Lee. Need Help?  eezycloud support
Read more

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