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Support Hours

All Times US Eastern
Monday
9 AM - 8 PM
Tuesday
9 AM - 8 PM
Wednesday
9 AM - 8 PM
Thursday
9 AM - 8 PM
Friday
9 AM - 8 PM
Saturday
9 AM - 12 PM
Sunday
9 AM - 12 PM

Holidays

Eezycloud support is CLOSED on the following days: Memorial Day, July 4, Thanksgiving Day, Christmas Day.  All Service requests will be responded to the next business day in the order received. 
ELECTION DAY: Support starts at Noon Eastern.

Service Commitment

During Service Hours, Client requests will be responded to within two hours. Off-hour requests will be responded to the next business day.

Maintenance Hours

Eezycloud Maintenance Hours are 10PM-7AM ET (daily). Platform access during these hours may be restricted/interrupted on short notice.

Server Patching Dates

Eezycloud follows the Microsoft Patch Tuesday schedule for server updates. Servers will reboot at or around the time shown below (2nd Tuesday of every month).
January 14, 2025
10 PM EST
February 11, 2025
10 PM EST
March 11, 2025
10 PM DST
April 8, 2025
10 PM DST
May 13, 2025
10 PM DST
June 10, 2025
10 PM DST
July 8, 2025
10 PM DST
August 12, 2025
10 PM DST
September 9, 2025
10 PM DST
October 14, 2025
10 PM DST
November 11, 2025
10 PM EST
December 9, 2025
10 PM EST

Service Announcements

If there's an issue, it will be posted here.

QUICKBOOKS UPDATE ISSUES

August 23, 2023
UPDATE (8/23/2023 12:45AM): An Intuit Support notice posted about an hour ago supports what we’d found: that updating the Application authorization as described below will reconnect applications properly. While it…
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TUESDAY

August 22, 2023
Current Status: A BIG MESS See our email explaining the current status of QuickBooks here: Update on the QuickBooks Update 8/22/23
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Monday

August 21, 2023
Current Status: COPACETIC Ready for a new week Please report any issues to: eezycloud Support
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SUNDAY

August 20, 2023
Current Status: COPACETIC Please report any issues to Eezycloud Support.
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