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Support Hours

All Times US Eastern
Monday
9 AM - 8 PM
Tuesday
9 AM - 8 PM
Wednesday
9 AM - 8 PM
Thursday
9 AM - 8 PM
Friday
9 AM - 8 PM
Saturday
9 AM - 12 PM
Sunday
9 AM - 12 PM

Holidays

Eezycloud support is CLOSED on the following days: Memorial Day, July 4, Thanksgiving Day, Christmas Day.  All Service requests will be responded to the next business day in the order received. 
ELECTION DAY: Support starts at Noon Eastern.

Service Commitment

During Service Hours, Client requests will be responded to within two hours. Off-hour requests will be responded to the next business day.

Maintenance Hours

Eezycloud Maintenance Hours are 10PM-7AM ET (daily). Platform access during these hours may be restricted/interrupted on short notice.

Service Announcements

If there's an issue, it will be posted here.

Tuesday

December 27, 2024 Current Status Praying for Tampa Need Help? eezycloud support
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Tuesday

December 27, 2024 QUiCKSBOOKS PATCH PENDING A QuickBooks Patch was released today. Eezycloud will run the patch this evening 10/1/2024 during Maintenance WIndow (10PM-2AM EST). Welcome to  Autumn 2024 Need…
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WEdnesday

December 27, 2024 Current Status COPACETIC If you haven’t done so yet and are ready to switch to QuickBooks 2024, email us at clientservices@eezycloud.com and we’ll schedule your team’s migration.…
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TUESDAY – PATCH TUESDAY

December 27, 2024 Current Status PATCHES COMPLETED The first Tuesday of each month is Patch Tuesday, and as such we applied Mirosoft's Patches to all servers this (9/10) evening at…
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