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Support Hours

All Times US Eastern
Monday
9 AM - 8 PM
Tuesday
9 AM - 8 PM
Wednesday
9 AM - 8 PM
Thursday
9 AM - 8 PM
Friday
9 AM - 8 PM
Saturday
9 AM - 12 PM
Sunday
9 AM - 12 PM

Holidays

Eezycloud support is CLOSED on the following days: Memorial Day, July 4, Thanksgiving Day, Christmas Day.  All Service requests will be responded to the next business day in the order received. 
ELECTION DAY: Support starts at Noon Eastern.

Service Commitment

During Service Hours, Client requests will be responded to within two hours. Off-hour requests will be responded to the next business day.

Maintenance Hours

Eezycloud Maintenance Hours are 10PM-7AM ET (daily). Platform access during these hours may be restricted/interrupted on short notice.

Server Patching Dates

Eezycloud follows the Microsoft Patch Tuesday schedule for server updates. Servers will reboot at or around the time shown below (2nd Tuesday of every month).
January 14, 2025
10 PM EST
February 11, 2025
10 PM EST
March 11, 2025
10 PM DST
April 8, 2025
10 PM DST
May 13, 2025
10 PM DST
June 10, 2025
10 PM DST
July 8, 2025
10 PM DST
August 12, 2025
10 PM DST
September 9, 2025
10 PM DST
October 14, 2025
10 PM DST
November 11, 2025
10 PM EST
December 9, 2025
10 PM EST

Service Announcements

If there's an issue, it will be posted here.

SERVICE ANNOUNCEMENT: Maintenance Complete

January 29, 2023
Scheduled maintenance is complete. Please login as desired. Installed: QuickBooks Accountant 2022, 2023 QuickBooks Enterprise Accountant 2022, 2023 Webgility 9.5 Repaired: “Open Second Company File” Feature repaired. All Industry versions.…
Read more

Azure Issue

January 6, 2023
Azure network issues this morning first  interrupted normal operation around 9:35 AM ET, and completely disrupted connections at 11AM. Your session was likely terminated if you were logged in at…
Read more

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