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Support Hours

All Times US Eastern
Monday
9 AM - 8 PM
Tuesday
9 AM - 8 PM
Wednesday
9 AM - 8 PM
Thursday
9 AM - 8 PM
Friday
9 AM - 8 PM
Saturday
9 AM - 12 PM
Sunday
9 AM - 12 PM

Holidays

Eezycloud support is CLOSED on the following days: Memorial Day, July 4, Thanksgiving Day, Christmas Day.  All Service requests will be responded to the next business day in the order received. 
ELECTION DAY: Support starts at Noon Eastern.

Service Commitment

During Service Hours, Client requests will be responded to within two hours. Off-hour requests will be responded to the next business day.

Maintenance Hours

Eezycloud Maintenance Hours are 10PM-7AM ET (daily). Platform access during these hours may be restricted/interrupted on short notice.

Service Announcements

If there's an issue, it will be posted here.

Thursday

August 22, 2024
November 22, 2024 Current Status QuickBooks Patch Applied 12:22 PM EDT-  Intuit security patch for QuickBooks is applied. Please log-in again and reconnect all syncs. _____________________________________________________ If you haven’t done so…
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Thursday

August 22, 2024
November 22, 2024 Current Status QuickBooks 2024 Patch Release 12:15PM EDT-  Intuit just pushed a patch for QuickBooks 2024, which we're applying now. Access should be restored by 12:30PM ET_____________________________________________________…
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Friday

August 16, 2024
November 22, 2024 Current Status COPACETIC If you haven’t done so yet and are ready to switch to QuickBooks 2024, email us at clientservices@eezycloud.com and we’ll schedule your team’s migration.…
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Tuesday

August 13, 2024
November 22, 2024 Today's Agenda PATCH TUESDAY: This week includes the second Tuesday of the month, which is Patch Tuesday. As such, all EEZYCLOUD Servers have been updated with the…
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