Chatwoot is an open-source customer engagement platform providing live chat, email support, and omnichannel communication capabilities with self-hosting option under MIT License enabling businesses to run customer support infrastructure on their own servers maintaining complete data control and privacy without vendor lock-in. The platform provides omnichannel inbox consolidating conversations from website chat widgets, email, Facebook, Instagram, WhatsApp, Twitter, Telegram, Line, and SMS into unified agent workspace where teams can manage all customer interactions from single interface ensuring consistent service across channels.
Live chat widget embeds on websites with customizable branding, colors, position, and behavior enabling real-time customer engagement with conversation history, file sharing, rich media support, and offline message capture when agents are unavailable. Team collaboration features include conversation assignment, private notes for internal discussion, agent status indicators, typing indicators, canned responses for efficiency, and conversation labeling for organization ensuring coordinated team communication and knowledge sharing.
Self-hosted deployment option allows businesses to install Chatwoot on own infrastructure using Docker, AWS, or other hosting platforms maintaining complete data sovereignty, customization control, and integration flexibility though requiring DevOps resources for setup and maintenance. Automation capabilities include auto-assignment rules routing conversations to appropriate agents or teams, chatbot integration with Dialogflow and Rasa, triggered actions based on conversation events, and workflow automation connecting with external systems through webhooks and APIs.
Reporting and analytics track conversation volume, response times, resolution times, agent performance, customer satisfaction scores, and channel distribution with customizable dashboards providing insights into support operations though enterprise features more limited than commercial alternatives.
With EEZYCLOUD, you can run Chatwoot on a secure, Azure-powered cloud desktop accessible from any device, anywhere. Our BYOL (Bring Your Own License) model means you keep using your existing license — cloud desktops start at $58.30/user/month plus $5.50/user/month per hosted application.
EEZYCLOUD does not sell Chatwoot licenses. Buy or renew yours from the publisher at chatwoot.com; we host the copy you own.
Small businesses choose Chatwoot cloud hosting to address these common challenges:
Connect to your hosted Chatwoot environment from Windows, Mac, iPad, or any device with a web browser. Work from the office, home, or on the go — your data and applications are always available.
Your data is protected by 256-bit AES encryption, Microsoft Azure data centers, and daily automated backups with 30-day retention. All hosted on Microsoft Azure infrastructure in US-based data centers.
Eliminate the cost and hassle of maintaining local servers. EEZYCLOUD handles all infrastructure management, updates, and monitoring — so you can focus on running your business.
Multiple team members can access Chatwoot simultaneously without complex networking or VPN setups. Changes sync in real time across all connected users.
EEZYCLOUD uses a BYOL (Bring Your Own License) model — you keep your existing software license and we provide the cloud infrastructure:
| Item | Price | Includes |
|---|---|---|
| Cloud Desktop | $58.30/user/mo | Azure-powered cloud desktop with backups, security, and US-based support |
| Software Hosting | +$5.50/user/mo | Per hosted application per user (e.g. Chatwoot hosting, backups, security, multi-user access, US support |
Bring your existing Chatwoot license — no need to repurchase. Get started with a free consultation.
Sign up at eezycloud.com/get-started, and our team will help migrate your existing Chatwoot installation to our Azure cloud. Most migrations are completed within 24 hours.
No. EEZYCLOUD uses a BYOL (Bring Your Own License) model. You keep your existing Chatwoot license and we provide the cloud infrastructure to host it. This saves you from paying for both a new license and hosting.
Yes. All data is encrypted with 256-bit AES encryption, hosted in US data centers on Microsoft Azure. We perform daily automated backups with 30-day retention and maintain PCI-DSS compliance for payment processing.
Yes. Our cloud desktops support multi-user access. Multiple team members can work in Chatwoot simultaneously from different locations without any special networking configuration.
Join thousands of businesses running Chatwoot on EEZYCLOUD. Secure, reliable, and accessible from anywhere — cloud desktops from $58.30/user/month.
