Smartsupp is a customer engagement platform combining live chat, chatbots, and video recordings designed specifically for e-commerce and online stores helping businesses genuinely connect with customers, boost sales, and improve shopping experiences through real-time communication and visitor behavior insights trusted by 100,000+ websites worldwide. The platform provides live chat enabling real-time website conversations between customers and support teams with customizable chat widget, automated greetings, canned responses, file sharing, mobile apps for on-the-go support, and multi-language capabilities ensuring seamless communication that drives sales and customer satisfaction.
Chatbot automation serves as 24/7 shopping assistant working around the clock to help customers by answering frequently asked questions, collecting leads, qualifying visitors, providing product recommendations, and assisting agents during busy periods saving time, money, and resources while maintaining consistent customer engagement. Video recordings capture visitor browsing sessions showing exactly how customers navigate website, where they spend time, which products they view, and where they encounter friction providing invaluable insights on what to improve for smoother shopping experiences and higher conversion rates.
Visitor monitoring displays real-time data showing who is currently browsing website, which pages they visit, how long they stay, their location, and whether they are new or returning visitors enabling proactive chat engagement at optimal moments to assist high-intent shoppers. AI shopping assistant (in 2026 updates) provides intelligent product recommendations, personalized assistance, and automated responses using machine learning to understand customer needs and guide them toward purchases increasing average order value and conversion rates.
Integration ecosystem connects with Shopware, Shopify, WordPress, Google Analytics, Facebook, and e-commerce platforms enabling visitor data enrichment, conversation synchronization, and unified analytics across marketing and sales tools.
With EEZYCLOUD, you can run Smartsupp on a secure, Azure-powered cloud desktop accessible from any device, anywhere. Our BYOL (Bring Your Own License) model means you keep using your existing license — cloud desktops start at $58.30/user/month plus $5.50/user/month per hosted application.
EEZYCLOUD does not sell Smartsupp licenses. Buy or renew yours from the publisher at smartsupp.com; we host the copy you own.
Small businesses choose Smartsupp cloud hosting to address these common challenges:
Connect to your hosted Smartsupp environment from Windows, Mac, iPad, or any device with a web browser. Work from the office, home, or on the go — your data and applications are always available.
Your data is protected by 256-bit AES encryption, Microsoft Azure data centers, and daily automated backups with 30-day retention. All hosted on Microsoft Azure infrastructure in US-based data centers.
Eliminate the cost and hassle of maintaining local servers. EEZYCLOUD handles all infrastructure management, updates, and monitoring — so you can focus on running your business.
Multiple team members can access Smartsupp simultaneously without complex networking or VPN setups. Changes sync in real time across all connected users.
EEZYCLOUD uses a BYOL (Bring Your Own License) model — you keep your existing software license and we provide the cloud infrastructure:
| Item | Price | Includes |
|---|---|---|
| Cloud Desktop | $58.30/user/mo | Azure-powered cloud desktop with backups, security, and US-based support |
| Software Hosting | +$5.50/user/mo | Per hosted application per user (e.g. Smartsupp hosting, backups, security, multi-user access, US support |
Bring your existing Smartsupp license — no need to repurchase. Get started with a free consultation.
Sign up at eezycloud.com/get-started, and our team will help migrate your existing Smartsupp installation to our Azure cloud. Most migrations are completed within 24 hours.
No. EEZYCLOUD uses a BYOL (Bring Your Own License) model. You keep your existing Smartsupp license and we provide the cloud infrastructure to host it. This saves you from paying for both a new license and hosting.
Yes. All data is encrypted with 256-bit AES encryption, hosted in US data centers on Microsoft Azure. We perform daily automated backups with 30-day retention and maintain PCI-DSS compliance for payment processing.
Yes. Our cloud desktops support multi-user access. Multiple team members can work in Smartsupp simultaneously from different locations without any special networking configuration.
Join thousands of businesses running Smartsupp on EEZYCLOUD. Secure, reliable, and accessible from anywhere — cloud desktops from $58.30/user/month.
