Tidio is live chat and AI chatbot platform for e-commerce with conversation-based pricing and Shopify integration, hosted on EEZYCLOUD’s secure Azure cloud. BYOL — bring your existing license.
Tidio is live chat and AI chatbot platform for e-commerce with conversation-based pricing and Shopify integration, hosted on EEZYCLOUD’s secure Azure cloud. BYOL — bring your existing license.
Tidio is an all-in-one customer service platform combining live chat, AI chatbots, helpdesk ticketing, and email marketing designed specifically for e-commerce businesses with conversation-based pricing that scales based on usage rather than agent count making it cost-effective for growing online stores. The platform provides live chat widget embedding on e-commerce websites enabling real-time customer engagement with customizable design, mobile apps for on-the-go support, typing indicators, file sharing, and conversation history ensuring seamless communication between customers and support teams.
Lyro AI Agent is Tidio's conversational AI chatbot that automatically handles customer inquiries using natural language processing to understand questions, access knowledge base content, and provide accurate responses 24/7 with pricing starting at $39/month for 100 AI conversations scaling based on usage. Visual chatbot builder (Flows) creates automated conversation workflows using drag-and-drop interface with conditional logic, triggers based on visitor behavior, lead capture forms, product recommendations, and handoff to human agents when needed without requiring coding skills.
Unified inbox consolidates conversations from live chat, email, Messenger, and Instagram into single agent workspace with team collaboration features, ticket assignment, private notes, and conversation tagging ensuring organized multi-channel support management. E-commerce integrations connect deeply with Shopify, WooCommerce, BigCommerce, and other platforms displaying customer order data, cart contents, and purchase history within chat conversations enabling agents to provide informed personalized assistance and product recommendations.
Conversation-based pricing charges based on number of billable conversations handled per month rather than per-agent seat with unlimited agent seats included on all plans making it scalable for teams without linear cost increases as headcount grows.
With EEZYCLOUD, you can run Tidio on a secure, Azure-powered cloud desktop accessible from any device, anywhere. Our BYOL (Bring Your Own License) model means you keep using your existing license — cloud desktops start at $58.30/user/month plus $5.50/user/month per hosted application.
Small businesses choose Tidio cloud hosting to address these common challenges:
Connect to your hosted Tidio environment from Windows, Mac, iPad, or any device with a web browser. Work from the office, home, or on the go — your data and applications are always available.
Your data is protected by 256-bit AES encryption, SOC2-compliant data centers, and daily automated backups with 30-day retention. All hosted on Microsoft Azure infrastructure in US-based data centers.
Eliminate the cost and hassle of maintaining local servers. EEZYCLOUD handles all infrastructure management, updates, and monitoring — so you can focus on running your business.
Multiple team members can access Tidio simultaneously without complex networking or VPN setups. Changes sync in real time across all connected users.
EEZYCLOUD uses a BYOL (Bring Your Own License) model — you keep your existing software license and we provide the cloud infrastructure:
| Item | Price | Includes |
|---|---|---|
| Cloud Desktop | $58.30/user/mo | Azure-powered cloud desktop with backups, SOC 2 security, and US-based support |
| Software Hosting | +$5.50/user/mo | Per hosted application per user (e.g. Tidio hosting, backups, SOC2 security, multi-user access, US support |
Bring your existing Tidio license — no need to repurchase. Get started with a free consultation.
Sign up at eezycloud.com/get-started, and our team will help migrate your existing Tidio installation to our Azure cloud. Most migrations are completed within 24 hours.
No. EEZYCLOUD uses a BYOL (Bring Your Own License) model. You keep your existing Tidio license and we provide the cloud infrastructure to host it. This saves you from paying for both a new license and hosting.
Yes. All data is encrypted with 256-bit AES encryption, hosted in SOC2-compliant US data centers on Microsoft Azure. We perform daily automated backups with 30-day retention and maintain PCI-DSS compliance for payment processing.
Yes. Our cloud desktops support multi-user access. Multiple team members can work in Tidio simultaneously from different locations without any special networking configuration.
Join thousands of businesses running Tidio on EEZYCLOUD. Secure, reliable, and accessible from anywhere — cloud desktops from $58.30/user/month.
Choose which cookies you allow. Essential cookies are always active because they are required for the site to function.
