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Support Hours

All Times US Eastern
Monday
9 AM - 8 PM
Tuesday
9 AM - 8 PM
Wednesday
9 AM - 8 PM
Thursday
9 AM - 8 PM
Friday
9 AM - 8 PM
Saturday
9 AM - 12 PM
Sunday
9 AM - 12 PM

Holidays

Eezycloud support is CLOSED on the following days: Memorial Day, July 4, Thanksgiving Day, Christmas Day.  All Service requests will be responded to the next business day in the order received. 
ELECTION DAY: Support starts at Noon Eastern.

Service Commitment

During Service Hours, Client requests will be responded to within two hours. Off-hour requests will be responded to the next business day.

Maintenance Hours

Eezycloud Maintenance Hours are 10PM-7AM ET (daily). Platform access during these hours may be restricted/interrupted on short notice.

Server Patching Dates

Eezycloud follows the Microsoft Patch Tuesday schedule for server updates. Servers will reboot at or around the time shown below (2nd Tuesday of every month).
January 14, 2025
10 PM EST
February 11, 2025
10 PM EST
March 11, 2025
10 PM DST
April 8, 2025
10 PM DST
May 13, 2025
10 PM DST
June 10, 2025
10 PM DST
July 8, 2025
10 PM DST
August 12, 2025
10 PM DST
September 9, 2025
10 PM DST
October 14, 2025
10 PM DST
November 11, 2025
10 PM EST
December 9, 2025
10 PM EST

Service Announcements

If there's an issue, it will be posted here.

Thursday

February 23, 2025 Current Status ALL GOOD Remember, seven Mississippis. Need Help? eezycloud support
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Wednesday 7 Mississippis

February 23, 2025 Current Recommendation SEVEN MISSISSIPPIS Eezycloud runs QuickBooks updates everyday throughout the day, and since the weekend QuickBooks 2024 has had a torrent of relative small updates. When…
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Tuesday

February 23, 2025 Current Status ALL GOOD Knock on wood. Need Help? eezycloud support
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Tuesday

February 23, 2025 Current Status Maintenance At 11:30PM ET, Eezycloud will lock for maintenance, resuming at 12AM ET Wed 12/31.  Need Help? eezycloud support
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