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Support Hours

All Times US Eastern
Monday
9 AM - 8 PM
Tuesday
9 AM - 8 PM
Wednesday
9 AM - 8 PM
Thursday
9 AM - 8 PM
Friday
9 AM - 8 PM
Saturday
9 AM - 12 PM
Sunday
9 AM - 12 PM

Holidays

Eezycloud support is CLOSED on the following days: Memorial Day, July 4, Thanksgiving Day, Christmas Day.  All Service requests will be responded to the next business day in the order received. 
ELECTION DAY: Support starts at Noon Eastern.

Service Commitment

During Service Hours, Client requests will be responded to within two hours. Off-hour requests will be responded to the next business day.

Maintenance Hours

Eezycloud Maintenance Hours are 10PM-7AM ET (daily). Platform access during these hours may be restricted/interrupted on short notice.

Service Announcements

If there's an issue, it will be posted here.

WEdnesday

November 5, 2024 Current Status COPACETIC If you haven’t done so yet and are ready to switch to QuickBooks 2024, email us at clientservices@eezycloud.com and we’ll schedule your team’s migration.…
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TUESDAY – PATCH TUESDAY

November 5, 2024 Current Status PATCHES COMPLETED The first Tuesday of each month is Patch Tuesday, and as such we applied Mirosoft's Patches to all servers this (9/10) evening at…
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TUESDAY – PATCH TUESDAY

SEPTEMBER 10, 2024 Current Status PATCH TUESDAY The first Tuesday of each month is Patch Tuesday, and as such we will apply Mirosoft's Patches to all servers this evening at…
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MONDAY

November 5, 2024 Current Status COPACETIC If you haven’t done so yet and are ready to switch to QuickBooks 2024, email us at clientservices@eezycloud.com and we’ll schedule your team’s migration.…
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