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Support Hours

All Times US Eastern
Monday
9 AM - 8 PM
Tuesday
9 AM - 8 PM
Wednesday
9 AM - 8 PM
Thursday
9 AM - 8 PM
Friday
9 AM - 8 PM
Saturday
9 AM - 12 PM
Sunday
9 AM - 12 PM

Holidays

Eezycloud support is CLOSED on the following days: Memorial Day, July 4, Thanksgiving Day, Christmas Day.  All Service requests will be responded to the next business day in the order received. 
ELECTION DAY: Support starts at Noon Eastern.

Service Commitment

During Service Hours, Client requests will be responded to within two hours. Off-hour requests will be responded to the next business day.

Maintenance Hours

Eezycloud Maintenance Hours are 10PM-7AM ET (daily). Platform access during these hours may be restricted/interrupted on short notice.

Service Announcements

If there's an issue, it will be posted here.

SATURDAY

Current Status: COPACETIC All systems patched. Ready to face the world. Need Help?  eezycloud support
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FRIDAY

Current Status: OY VEY Sorry folks. Intuit has pushed a full update at 8AM and it required quickbooks close to install. All versions updated now. Until they do it again.
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WEDNESDAY

Current Status: MEH QuickBooks Updates may disrupt your integrated applications.See the Update report and instructions here: UPDATE ON QB ISSUES Please report any other issues to: eezycloud Support
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QUICKBOOKS UPDATE ISSUES

UPDATE (8/23/2023 12:45AM): An Intuit Support notice posted about an hour ago supports what we'd found: that updating the Application authorization as described below will reconnect applications properly. While it…
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