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Support Hours

All Times US Eastern
Monday
9 AM - 8 PM
Tuesday
9 AM - 8 PM
Wednesday
9 AM - 8 PM
Thursday
9 AM - 8 PM
Friday
9 AM - 8 PM
Saturday
9 AM - 12 PM
Sunday
9 AM - 12 PM

Holidays

Eezycloud support is CLOSED on the following days: Memorial Day, July 4, Thanksgiving Day, Christmas Day.  All Service requests will be responded to the next business day in the order received. 
ELECTION DAY: Support starts at Noon Eastern.

Service Commitment

During Service Hours, Client requests will be responded to within two hours. Off-hour requests will be responded to the next business day.

Maintenance Hours

Eezycloud Maintenance Hours are 10PM-7AM ET (daily). Platform access during these hours may be restricted/interrupted on short notice.

Server Patching Dates

Eezycloud follows the Microsoft Patch Tuesday schedule for server updates. Servers will reboot at or around the time shown below (2nd Tuesday of every month).
January 14, 2025
10 PM EST
February 11, 2025
10 PM EST
March 11, 2025
10 PM DST
April 8, 2025
10 PM DST
May 13, 2025
10 PM DST
June 10, 2025
10 PM DST
July 8, 2025
10 PM DST
August 12, 2025
10 PM DST
September 9, 2025
10 PM DST
October 14, 2025
10 PM DST
November 11, 2025
10 PM EST
December 9, 2025
10 PM EST

Service Announcements

If there's an issue, it will be posted here.

COPACETIC

July 20, 2023 ALL SYSTEMS GO! Song of the Day Trenchtown Rock – Bob Marley & The Wailers Live @ The Rainbow 1977 “One good thing about music-when it hits,…
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