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Support Hours

All Times US Eastern
Monday
9 AM - 8 PM
Tuesday
9 AM - 8 PM
Wednesday
9 AM - 8 PM
Thursday
9 AM - 8 PM
Friday
9 AM - 8 PM
Saturday
9 AM - 12 PM
Sunday
9 AM - 12 PM

Holidays

Eezycloud support is CLOSED on the following days: Memorial Day, July 4, Thanksgiving Day, Christmas Day.  All Service requests will be responded to the next business day in the order received. 
ELECTION DAY: Support starts at Noon Eastern.

Service Commitment

During Service Hours, Client requests will be responded to within two hours. Off-hour requests will be responded to the next business day.

Maintenance Hours

Eezycloud Maintenance Hours are 10PM-7AM ET (daily). Platform access during these hours may be restricted/interrupted on short notice.

Service Announcements

If there's an issue, it will be posted here.

SERVICE ANNOUNCEMENT: Maintenance Complete

January 29, 2023
Scheduled maintenance is complete. Please login as desired. Installed: QuickBooks Accountant 2022, 2023 QuickBooks Enterprise Accountant 2022, 2023 Webgility 9.5 Repaired: “Open Second Company File” Feature repaired. All Industry versions.…
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Azure Issue

January 6, 2023
Azure network issues this morning first  interrupted normal operation around 9:35 AM ET, and completely disrupted connections at 11AM. Your session was likely terminated if you were logged in at…
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SERVICE ANNOUNCEMENT 12/19/2022

December 19, 2022
UPDATE 12/19/2022 10PM: Service for QB 2021 Clients RESTORED. Normal Operations across the eezyverse. **************************** SERVICE ANNOUNCEMENT 12/19/2022 3PM: an error encountered during the software update process has caused 2021…
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