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Support Hours

All Times US Eastern
Monday
9 AM - 8 PM
Tuesday
9 AM - 8 PM
Wednesday
9 AM - 8 PM
Thursday
9 AM - 8 PM
Friday
9 AM - 8 PM
Saturday
9 AM - 12 PM
Sunday
9 AM - 12 PM

Holidays

Eezycloud support is CLOSED on the following days: Memorial Day, July 4, Thanksgiving Day, Christmas Day.  All Service requests will be responded to the next business day in the order received. 
ELECTION DAY: Support starts at Noon Eastern.

Service Commitment

During Service Hours, Client requests will be responded to within two hours. Off-hour requests will be responded to the next business day.

Maintenance Hours

Eezycloud Maintenance Hours are 10PM-7AM ET (daily). Platform access during these hours may be restricted/interrupted on short notice.

Service Announcements

If there's an issue, it will be posted here.

MONDAY

January 21, 2025 Current Status COPACETIC Winding down a year that felt like surgery without anethstesia... Need Help? eezycloud support
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FRIDAY

January 21, 2025 Current Status HOLLY JOLLY Wishing you all a great time with those you love.  Need Help? eezycloud support
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FRIDAY

January 21, 2025 Current Status COPACETIC All good here.  Need Help? eezycloud support
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THURSDAY

January 21, 2025 Current Status 10PM MAINTENANCE QUickBooks Updates (Day 2) Full patches. May take several hours. Need Help? eezycloud support
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How-to Videos

Simple solutions explained visually.

Glossary

Terms we use.

Remote Work

The work-from-home movement refers to the practice of employees working from home or other remote locations instead of a central office. This movement has gained traction in recent years, fueled…
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Two Factor Authentication (2FA)

Two-factor authentication (2FA) is a security process in which a user provides two different authentication factors to verify their identity. This is in contrast to a single-factor authentication, where only…
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Uptime

Uptime is a measure of the availability of a computer system, typically expressed as a percentage of the total time that the system is operational over a specified period of…
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